True Star Shoes

We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.

We also understand that on occasion, we won't be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.

You have the right to return or exchange any product within 14 days of receipt, with the following exceptions:

 - Damaged (NOT defective) items
 - Dirty items
 - Items that have been altered
 - Items not in their original packaging

Items described on this list of exceptions won't be accepted for return or exchange.

The return window expires 14 business days after final delivery. Please don't request returns, exchanges, or refunds after 14 days, as we can't grant them.

If your return is approved, we'll refund the price of the item(s) to the same method you used to pay for your original order.

In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.

Note that we focus on email communications for all business related to orders. Please don't request returns or refunds via Facebook, Instagram, or other social media.